Customer Service Essentials
This training seminar will re-energize your staff with the required skills for excellent customer service. 6 modules comprised of essential practices for everyone will provide your staff with skills and awareness necessary to delight your internal and external customers. Participants will learn how to adopt the attitude of the excellent service provider, identify customer needs, use thoughtful body language and words when communicating with customers, resolve conflicts, and exceed customer expectations.
This experience will enable you to:
- Get your staff on board with service
- Increase your retention of existing customers
- Attract new customers with award-winning service
- Improve your company image and reputation
- Let your customers grow your business for you
Audience: Any service provider who wants to improve his/her level of service.
Format: 1 or 2-day seminar.
Client Testimonials
Your presentation skills program has made such a difference over the past three years since you began working with us. The participants rave about your program. The high quality of your training is evident and the participants appreciate your high energy and positive approach. As you know, you have a sterling reputation with our people which is why you have been called upon to do media training for our players, Bob Lanier, Rolando Blackman, and Ruthie Bolton-Holyfield...
Director of Human Resources
NBA
In one hour you had more effect on my daughter's presentation and interview skills than all of her meetings with her college career counselors ever did.
C. McCague
Diane's presentation, Selling with Style, kept our attention with her interactive approach and keen sense of humor. Her high level of energy and her enthusiasm riveted the audience from the start. The presentation was clear, concise, informative and very animated; she really captivated the group. Diane is a first rate presenter and the content was thought provoking and easily applied to real life situations.
Director of Education & Training
Bermuda Insurance Institute
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