Dealing With Difficult Audiences
This program received a standing ovation at the Philadelphia chapter of the National Speakers Association!
This highly interactive session will empower you to take control of difficult audiences, whether you're speaking in public, running a meeting, or dealing one-on-one.
You'll learn how to:
- Use the 3D strategy for handling difficult behaviors
- Identify the 6 signs of resistance
- Apply a 4-step process for overcoming resistance
- Manage 12 common problem personalities
Through dialogue, stories, role-plays, and follow-up materials, you'll emerge with the tools to deal with know-it-alls, hecklers, and side talkers and feel more confident in difficult situations.
This experience will enable you to:
- Overcome audience resistance
- Respond on your feet when problems emerge
- Use humor to deflect insults and rudeness
- Control and limit interruptions
- Put difficult personalities in their place
Audience: Anyone who wants to communicate more effectively and manage difficult people.
Format: 1-hour speech or half-day workshop.
Client Testimonials
Thank you for the marvelous presentation, Dealing with Difficult Audiences. To be candid, we've come to expect good presentations. So we're pretty stingy with standing ovations; they are truly rare indeed. Well, you certainly earned your standing O! Great information, well-presented with a masterful use of audience involvement. You made the information come alive with relevance, personal examples, and memorable strategies. Based on what I learned at your session, I am almost looking forward to my next hostile audience!
Don Blohowiak
Vice President
Liberty Bell Speakers Association
The Train-the-Trainer program that you developed for MEDCO has been an unqualified success for us. The feedback from the line managers we have sent to this program has consistently been excellent. Perhaps the most significant point that can be said is that this program is clearly contributing to improved efficiency and productivity.
Director of Training and Organizational Development
Medco Containment Services
Everyone raved about my talk... All of the TV and radio producers have been quite happy with the results and many have invited me back.
E. Spragins
Author
What I know Now: Letters to My Younger Self
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