Thank you for the marvelous presentation, Dealing with Difficult Audiences. To be candid, we've come to expect good presentations. So we're pretty stingy with standing ovations; they are truly rare indeed. Well, you certainly earned your standing O! Great information, well-presented with a masterful use of audience involvement. You made the information come alive with relevance, personal examples, and memorable strategies. Based on what I learned at your session, I am almost looking forward to my next hostile audience!
Don Blohowiak
Vice President
Liberty Bell Speakers Association
The Train-the-Trainer program that you developed for MEDCO has been an unqualified success for us. The feedback from the line managers we have sent to this program has consistently been excellent. Perhaps the most significant point that can be said is that this program is clearly contributing to improved efficiency and productivity.
Director of Training and Organizational Development
Medco Containment Services
Top-notch, skilled coach. Insightful, direct, constructive feedback. Encourages and recognizes improvements/successes, as well. Relaxed, but very constructive coaching. Takes what can be an uncomfortable experience (recording yourself on video) and makes it a constructive tool.
P.K.
Merrill Lynch