The Business of Listening
This session will make you a better listener and more effective leader or manager. You'll learn how to break through the barriers preventing you from becoming a better listener, how to gather good information through questioning, how to listen "between the lines" for hidden messages, and how to apply listening CPRS - clarifying, paraphrasing, reflecting, and summarizing.
This experience will enable you to:
- Communicate more clearly
- Reduce errors
- Manage conflict and limit misunderstandings
- Get the information you need
- Improve relationships
Audience: Executives and managers.
Format: 1-hour keynote or half-day workshop.
Client Testimonials
Your presentation skills program has made such a difference over the past three years since you began working with us. The participants rave about your program. The high quality of your training is evident and the participants appreciate your high energy and positive approach. As you know, you have a sterling reputation with our people which is why you have been called upon to do media training for our players, Bob Lanier, Rolando Blackman, and Ruthie Bolton-Holyfield...
Director of Human Resources
NBA
I have compiled the feedback from the latest round of Presentation Skills you did for the Private Bank. It was excellent as usual...Your ability to do a quick study of the business and talk the language quickly, as well as build real and usable skills, is why I like working with you...you always make my decisions look good!
Vice President, Private Banking
Chase Manhattan Bank
Listened to your LISTEN & SELL CD on the way to the office this A.M. Very nicely done! You offer numerous real world examples that our sales force will relate to and can put to use immediately.
Jon Altpeter
Rose Pest Control
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