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The Dirty Dozen: Dealing with Difficult Audiences

"Priceless training. I leave with the confidence to succeed in any media interview." T. Murphy, National Basketball Development League

The know-it-all challenges everything you say. Two others are side-talking. How do you get control? Whether you're speaking in public, running a meeting, or dealing one-to-one, there will always be difficult people.

In this highly interactive session, you'll learn how to:

Use the 3 D strategy for handling difficult behavior
Identify the six signs of resistance
Uncover the reasons for the resistance
Apply a four step process for overcoming resistance
Manage twelve common problem personalities

Through the use of interactive techniques such as:

Dialogue
Stories
Role plays
Follow-up materials

you'll emerge with the tools to handle difficult audiences, feel more confident in difficult situations, and reduce frustration.

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Great communication skills. Diane has a fun, energetic way of teaching. Anyone would benefit from the tips and techniques.

Marketing Manager
NBA

Diane's presentation, Selling with Style, kept our attention with her interactive approach and keen sense of humor. Her high level of energy and her enthusiasm riveted the audience from the start. The presentation was clear, concise, informative and very animated; she really captivated the group. Diane is a first rate presenter and the content was thought provoking and easily applied to real life situations.

Director of Education & Training
Bermuda Insurance Institute

Everyone raved about my talk... All of the TV and radio producers have been quite happy with the results and many have invited me back.

E. Spragins
Author
What I know Now: Letters to My Younger Self