
EN
WAYS WOMEN SABOTAGE THEIR COMMUNICATION IN THE WORKPLACE
By Diane DiResta
Glass ceiling or partners in sabotage? While the glass ceiling exists, very often
women undermine their success by how they communicate in the workplace. We've
learned to dress for success but have we learned the language of success? When
Catalyst, a non-profit organization dealing with women's issues asked "What holds
women back from top management?" fifty-two percent said "Male stereotyping and
preconceptions of women." When they asked "How can women succeed?" sixty-one
percent said "Developing a style with which male managers are comfortable." It
seems communication style is vitally important. Here are ten ways women weaken
their image and what can be done about it.
- Too much head nodding- When women nod, they mean "I hear you," "I
understand." Men interpret head nodding as agreement with their ideas.
Too much head nodding will be perceived as weakness and may result in
miscommunication. Men: When a woman nods her head during a conversation,
clarify by asking "Do you agree?" Do not assume.
- Uptalk- A rising inflection at the end of a sentence
sounds tentative, as if posing a question. This is a real credibility
killer. Women will not be taken seriously with this vocal pattern.
Practice bringing the voice down at the end of a sentence to
sound more authoritative. Men: This pattern is sometimes used
by men in the South or by Generation X. It is not effective for
either sex.
- Weak Language Tag lines- Some communicators make a statement
and then ask for validation. "This is a good idea, don't you
think?" "We have the best team, right?" Tag lines weaken conviction
and authority. Eliminate them. Modifiers - words such as some,
just, only, hopefully, and guess - minimize the message and the
messenger. "This is just a thought," "I'm only a beginner," "Hopefully,
I've done a good job," "I guess I have a question," are weak
statements. They signal a lack of confidence and tell the listener
that it is not very important. Constant apologizing is not appropriate
and will have the same effect. Weed out wimpy words and replace
them with powerful language. Men: Surprisingly, I have heard
men use "wimpy words" in their sales presentations. It usually
happens when they are about to ask for the business. This is
the most important time to sound confident and full of conviction.
- Allowing interruptions- Men jump in and say what they
think. They tend to interrupt more than women. Women are more
likely to allow themselves to be cut off and lose credit for
their ideas. Instead, they can say, "I'm not finished," "Please
hold your questions," "These interruptions break everyone's train
of thought" or continue talking and finish your point.
- Not speaking up (Waiting to be called on)- In our business
culture, people who don't speak up are perceived as not knowing
anything. Commit to making one contribution at every meeting.
Some women wait to be called on or have difficulty taking the
floor. It may be necessary to interrupt to have your say. Do
it. You must be heard to be counted.
- Dressing too sexy- A visual impression takes seven seconds
or less. Clothing and appearance are a form of communication.
Women who wear spiked heels, low cut blouses, heavy make-up,
and micro-mini skirts are communicating sexual availability rather
than career mobility. To succeed in the workplace, women must
dress the part. You don't have to sacrifice femininity, but don't
appear too flashy. To achieve advancement, dress one level above
your present position. If you are a supervisor, dress like a
manager. Men: Dress can sabotage a man's success as well. Polyester
suits, light socks that don't match the suit, unpolished shoes
with worn down heels can spell disaster. If you don't know a
plaid from a herring bone, hire an image consultant.
- Too soft spoken- A soft voice indicates insecurity or
lack of confidence. Breathe from the diaphragm and project the
voice so that every person at the meeting can hear. If they have
to strain to listen, they will tune you out. A speaker loses
conviction when ideas are presented in a soft voice. Men: When
giving formal presentations some men may mumble or not project
their voices. This is usually a result of public speaking panic.
Get some coaching.
- Allowing others to take credit for ideas- A common complaint
of women is that men take credit for their ideas. When this happens
women must learn to speak up and claim their contributions. "Excuse
me, I just said that a minute ago." "How is that different from
what I just proposed?" Do not sit quietly while someone intercepts
your idea.
- Weak Body posture- Cute gestures such as shrugging shoulders,
not making direct eye contact, standing with one leg crossed
in front, and a weak handshake will weaken one's visual impact.
Men naturally take up more space. Hold your ground. Stand tall
and sit up straight. Act like you belong. You have a right to
be there. Men: Slumping or weak posture can affect how men are
perceived as well. Confidence means walking tall.
- Avoiding public speaking- This is one of the biggest
mistakes women can make in their careers. Men don't have a glass
ceiling. Public speaking is an opportunity for visibility and
equal exposure. Confront your fear, get some coaching, and get
out there and shine. Men: Fear of public speaking is the great
equalizer. It knows no gender, no race, no age. Realize that
nervous energy is needed in order to give a dynamic performance.
"Top
Ten Mistakes Speakers Make"
"Top
Ten Myths About Public Speaking"
"Top
Ten Mistakes When Using Visual Aids"
"Top
Ten Tips For a Terrific Voice Mail"
"Top
Ten Ways Women Sabotage Their Communication in the Workplace"
For a demo video, audio tape, and/or
press kit, please contact:
DiResta Communications, Inc.
31 E. 32nd. Street, Suite 300, New York, NY 10016
Phone: 212-481-8484 Ext. 312 | E-mail: info@diresta.com
Web Site: www.diresta.com
Certified women owned business
through the National Minority Business Council
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