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Customer Service Essentials This training seminar will re-energize your staff with the required skills for excellent customer service. 6 modules comprised of essential practices for everyone will provide your staff with skills and awareness necessary to delight your internal and external customers. Participants will learn how to adopt the attitude of the excellent service provider, identify customer needs, use thoughtful body language and words when communicating with customers, resolve conflicts, and exceed customer expectations. This experience will enable you to: Audience: Any service provider who wants to improve his/her level of service. Format: 1 or 2-day seminar. Communicating With Impact Communicating With Style Customer Service Essentials Dealing With Difficult Audiences Effective Facilitation Skills Executive Presentation Skills Getting Anyone to Return Your Phone Call Present with Power: How to Give a Knockout Presentation Managing Effective Meetings Team Building The Business of Listening Train the Trainer
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Gallery DiResta Communications, Inc. helps organizations and their executives fine tune the art of public speaking, business presentations, media training, and media planning by using our training workshops that consist of team building, business training, managing effective meetings among others. | Copyright © 2006 DiResta Communications, Inc. All rights reserved.
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