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The Dirty Dozen: Dealing with Difficult Audiences

("Priceless training. I leave with the confidence to succeed in any media interview." T. Murphy, National Basketball Development League)

The know-it-all challenges everything you say. Two others are side-talking. How do you get control? Whether you're speaking in public, running a meeting, or dealing one-to-one, there will always be difficult people.

In this highly interactive session, you'll learn how to:

• Use the 3 D strategy for handling difficult behavior
• Identify the six signs of resistance
• Uncover the reasons for the resistance
• Apply a four step process for overcoming resistance
• Manage twelve common problem personalities

Through the use of interactive techniques such as:

• Dialogue
• Stories
• Role plays
• Follow-up materials

you'll emerge with the tools to handle difficult audiences, feel more confident in difficult situations, and reduce frustration.

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DiResta Communications, Inc. helps organizations and their executives fine tune the art of public speaking, business presentations, media training, and media planning by using our training workshops that consist of team building, business training, managing effective meetings among others. | Copyright © 2008 DiResta Communications, Inc. All rights reserved.