This training seminar will re-energize your staff with the required skills for excellent customer service. 6 modules comprised of essential practices for everyone will provide your staff with skills and awareness necessary to delight your internal and external customers. Participants will learn how to adopt the attitude of the excellent service provider, identify customer needs, use thoughtful body language and words when communicating with customers, resolve conflicts, and exceed customer expectations.
This experience will enable you to:
- Get your staff on board with service
- Increase your retention of existing customers
- Attract new customers with award-winning service
- Improve your company image and reputation
- Let your customers grow your business for you
Audience: Any service provider who wants to improve his/her level of service.
Format: 1 or 2-day seminar.