This session will make you a better listener and more effective leader or manager. You’ll learn how to break through the barriers preventing you from becoming a better listener, how to gather good information through questioning, how to listen “between the lines” for hidden messages, and how to apply listening CPRS – clarifying, paraphrasing, reflecting, and summarizing.
This experience will enable you to:
- Communicate more clearly
- Reduce errors
- Manage conflict and limit misunderstandings
- Get the information you need
- Improve relationships
Audience: Executives and managers.
Format: 1-hour keynote or half-day workshop.