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Difficult Conversations

How to Communicate with Ease in the Workplace

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"Diane has a fun, energetic way of teaching. `Anyone would benefit from the tips and techniques."

-Marketing Manager, NBA
What is your current strategy for dealing with difficult conversations?
Do you cower?
Do you throw a tantrum until things go your way?
Do you internalize frustration and rely on avoidance?
Or do you accept and move on?

From self-analysis tools to techniques on delivering difficult messages, this e-Book is a professional strategy guide for successfully navigating difficult conversations.

Topics include:
  • Communicating clearly with customers and co-workers
  • Giving constructive feedback during difficult situations
  • Listening to spoken and unspoken messages
  • Understanding gender communication styles
  • Learning confrontation and conflict resolution skills
  • Dealing with tough issues "now" rather than later.

    • Learning to manage difficult conversations is like learning any new skill, however the key is self actualization and the ability to communicate and listen effectively. This book demystifies the process of defusing tension and offers a system for engaging in difficult conversations.

    Price: 19.95

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    Difficult Conversations How to Communicate with Ease in the Workplace


    For a demo video, audio tape, and/or press kit, please contact:

    DiResta Communications, Inc.
    31 E. 32nd. Street, Suite 300, New York, NY 10016
    Phone: 212-481-8484 Ext. 312 | E-mail: info@diresta.com
    Web Site: www.diresta.com
     
    Certified women owned business
    through the National Minority Business Council

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    DiResta Communications, Inc. helps organizations and their executives fine tune the art of public speaking, business presentations, media training, and media planning by using our training workshops that consist of team building, business training, managing effective meetings among others. | Copyright © 2006 DiResta Communications, Inc. All rights reserved.