listening

Do You Suffer From Verbal Diarrhea?

Situation: Donald was a director-level manager who was getting complaints from his boss that his voice-mails were long-winded and that his rather business-like demeanor was failing to gain buy-in from his staff. One of Donald's biggest problems was that he didn't listen. His conversations were like running monologues and it was difficult for others to break in. His assignments lacked the detailed information required to get the job done. Solution: Through the Exec-U-Lead coaching program, I worked with Donald on developing a concise message. The target was getting Donald to deliver a 30 second voice-mail message, which he nailed. In the next phase, Donald practiced listening and relationship skills by sharing something personal and asking people about themselves. Result: Donald's boss was pleased. He reported that Donald's voice mails were now concise and that his personality was coming through to his staff at meetings. He was listening more and explaining the purpose of team tasks. Donald felt good about being more respected.

Do you know people who talk incessantly? Do they leave long lingering voice mails? They can learn to cut to the chase and listen more effectively.