Communication is about a sender and a receiver. Sometimes the message we send gets filtered by the receiver and conflict results. This can happen to the best of speakers. When people start attacking, the natural reaction is to defend or retaliate. A better approach is to use listening CPR. Listening is a powerful communication elixir. You don't need to be an eloquent speaker to listen effectively. But there are some tools you can practice. This video will show you how to use listening CPR to manage any conflict.