Vocal tone is 38% of the message. Too often people listen to the words in favor of the tone. When this happens miscommunication almost always results. The meta message is in the vocal tone. The voice is the barometer of the emotions. If you listened to a foreign language you would be able to determine the mood of the speaker without understanding a word. Effective listening skills require that you detect nuances of vocal tone. Listen to this video and learn how to tune into tone.