Good speaking means good listening. Listening is the #1 communication skill for leadership, selling, customer service, and even romance! The problem is, most of us don’t listen very well. We’re not trained to listen and we don’t even realize that listening is a skill. People have lost jobs, customers, employees, and relationships because of an inability to listen. How do you become a better listener?
Listening Means Peace Sheng jen is the Chinese word for wise person. It literally means “one who listens.